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Website Rescue & Transfer
Move your existing website to Low Carbon Digital for managed hosting, maintenance, backups, security, monitoring and ongoing support.
WEBSITE RESCUE & TRANSFER EXPLAINED
Website Rescue & Transfer is for organisations that already have a working website but need more reliable hosting, maintenance, monitoring and technical responsibility.
Where the website is suitable for transfer, Low Carbon Digital takes over its ongoing technical management so it can continue operating without an immediate rebuild.
WHEN TRANSFER MAKES SENSE
Website Rescue & Transfer can be a sensible option where the existing website still has value, but its hosting, maintenance or technical support needs improving.
HOW WEBSITE RESCUE & TRANSFER WORKS
Check whether the website is suitable for transfer and identify any immediate risks or limitations.
Move the website into the agreed managed environment.
Confirm the website is working correctly and establish the management baseline.
Provide ongoing hosting, maintenance, monitoring and support.
Fixed-Price Website Transfer
Where the website is suitable, Low Carbon Digital will migrate your website from your current provider to our systems.
Standard website transfer
Additional technical work
ONGOING WEBSITE MANAGEMENT
Once transferred, your website is placed into ongoing management with Low Carbon Digital. We take responsibility for the core technical work needed to keep the site maintained, monitored and supported over time.
UK-based managed hosting with SSL and a stable environment for the website.
Daily off-site backups to support recovery if something goes wrong.
Routine checks for known vulnerabilities, suspicious activity and technical security concerns.
Ongoing checks for website speed and key performance signals to identify deterioration and technical issues.
Routine checks to identify broken links and redirect issues that can affect user experience, SEO and trust.
Routine checks to confirm enquiry forms are working properly and messages are being delivered, helping prevent missed leads.
Automated checks to detect website downtime quickly, helping reduce disruption and support a faster response.
Routine updates, database maintenance and technical housekeeping to keep the website running reliably.
Monthly reporting covering key website activity, with routine email support and agreed content updates included.
First Step
Low Carbon Digital will carry out a brief initial review of the website, platform, access and current technical condition.
The review is used to confirm whether the website can be transferred directly, whether paid remedial work may be needed, or whether another route would be more suitable.
Who This Service Is For
Website Rescue & Transfer is designed for established small businesses and selected larger organisations that want a more reliable way to host, maintain and manage an existing website.
Optional Upgrades
Every rescued website includes the agreed transfer, hosting and ongoing management.
Additional upgrades can be added where the website requires greater capacity, closer monitoring, stronger protection or regular development support.
Track changes in website carbon output, page weight and performance over time, with scheduled reports that highlight trends and areas requiring attention.
Add stronger controls, monitoring and activity oversight where risk requires it.
Provide greater capacity, isolation and scalability through dedicated cloud infrastructure powered by renewable energy.
Common Questions
Up to one hour of routine email support each month for questions about the managed service, content updates, reports and next steps.
Technical investigation, website structural changes and hands-on work are charged separately.
The monthly fee covers managed hosting and routine maintenance.
Routine e-mail support is included.
It does not include unlimited technical support, development or consultancy.
Up to one hour of routine email support each month for questions about the managed service, reports and next steps.
Questions about hosting, backups, updates, monitoring, monthly reports and coordinating approved technical work.
Simple like-for-like updates, such as replacing supplied text or images, updating links and publishing a prepared blog or news post, can be completed within the monthly support allowance.
What is not included?
New pages, new section designs, structural changes, custom development, content writing and significant layout work are charged separately.
Note:
Blog and news posts should be ready to publish. Editing, rewriting, image sourcing or complex formatting are charged separately at the standard hourly rate.
Support emails received during normal working hours will receive a same-day response. Requests received outside working hours will be answered on the next working day. Same-day response does not guarantee same-day resolution, and any investigation or technical work may be chargeable.
Development, troubleshooting, technical investigation, content changes, meetings, telephone calls, training and consultancy.
Additional technical work is charged at £85 per hour. Larger pieces of work may be quoted separately.
No. Included email support expires at the end of each month and cannot be exchanged for development work.
No. The managed hosting plan does not include emergency, out-of-hours support.
Start With a Simple Review
Low Carbon Digital will complete an initial review of your website, platform, access arrangements and current setup.
The review will confirm the website technology and whether it appears suitable for transfer.
READY FOR A BETTER MANAGED WEBSITE?
Start with a transfer viability review to confirm whether your existing website can be moved into Low Carbon Digital’s managed environment and what needs to happen next.
These terms apply when you submit a request for a Website Transfer Viability Review through the Low Carbon Digital website.
They explain:
These terms should be read alongside Low Carbon Digital’s Privacy Notice.
The Website Transfer Viability Review is a free initial screening used to assess whether an existing website may be suitable for transfer, hosting and ongoing management by Low Carbon Digital.
The review is preliminary only. It is not:
No contract for transfer, hosting or ongoing management is created by submitting the form or receiving an initial review outcome.
The review may consider:
Low Carbon Digital may request further information before confirming whether the website appears suitable.
Following the review, Low Carbon Digital may advise that the website:
Low Carbon Digital is not required to accept any website for transfer, hosting or management.
Any price indicated before a full technical review is provisional and may change where additional complexity, damage, access problems, licensing issues or compatibility requirements are identified.
Do not enter or send passwords, authentication codes, recovery codes, private keys, payment details or other sensitive access credentials through the viability review form.
The initial form does not require access credentials.
Where access is later required, Low Carbon Digital will provide separate instructions for sharing it through an agreed secure method. Access information will be handled only for the purposes of reviewing, transferring or managing the website and will be stored or removed in accordance with Low Carbon Digital’s security procedures and Privacy Notice.
Where possible, clients should create separate administrator or supplier access rather than sharing an existing personal account.
By submitting the form, you confirm that:
Low Carbon Digital may be unable to complete the review where the information supplied is incomplete, inaccurate or misleading.
Low Carbon Digital will use the information submitted to:
The information may be processed where necessary to take steps requested by you before entering into a contract, such as assessing the website and preparing a proposal. Other limited processing may be carried out where necessary for Low Carbon Digital’s legitimate business interests, including enquiry administration, service security and record keeping.
Submitting the form does not subscribe you to newsletters or general marketing communications. Any marketing subscription will be offered separately.
Information collected through the form may include:
Further details about the personal information Low Carbon Digital collects and how it is handled are provided in the Privacy Notice.
Low Carbon Digital will not sell information submitted through the form.
Information may be processed using trusted service providers that support website hosting, forms, customer relationship management, email, security or business administration.
Information may also be shared where:
Only information reasonably necessary for the relevant purpose will be shared.
Information submitted through the form will be retained only for as long as reasonably necessary to:
Appropriate technical and organisational measures will be used to protect submitted information. However, no online transmission or storage system can be guaranteed to be completely secure.
Further information about retention, security, individual rights and how to contact Low Carbon Digital is set out in the Privacy Notice.
Privacy information should be provided in an accessible form when personal information is collected, so linking these terms and the main Privacy Notice directly beside the form is appropriate.
The review is based on the information and website condition available at the time.
Some technical, security, licensing, access or compatibility problems may only become apparent after administrative or hosting access is provided, or once transfer work begins.
Low Carbon Digital does not guarantee that:
Any transfer work will be subject to a separate Letter of Engagement, quotation and applicable hosting or service terms.
The viability review itself is free unless otherwise agreed in writing.
Any further investigation, remedial work, recovery, repair, supplier liaison or technical work will only proceed once the scope and applicable charges have been communicated and agreed.
Questions about the viability review or use of submitted information can be sent to us using the information on our Website’s Contact Us page.
For further information about how Low Carbon Digital handles personal information, please read the Privacy Notice.
1. Who We Are
This free website assessment is provided by Low Carbon Digital Ltd, a company registered in England and Wales. Company Number: 16220921. Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
2. What We Collect
By submitting this form you agree to provide your name, email address and website URL. This information is collected and stored securely in our CRM system.
3. How We Use Your Data
We will use your information to: carry out your free website assessment and deliver your results by email; contact you regarding your results and our services; add you to our email marketing list to receive updates, insights and offers from Low Carbon Digital Ltd; and use anonymised or attributed assessment results for case studies, marketing materials and reporting purposes.
4. Assessment Results
All website assessment results, reports and analysis produced by Low Carbon Digital Ltd remain the intellectual property of Low Carbon Digital Ltd. We reserve the right to use assessment results for our own marketing, research and reporting purposes.
5. Right to Refuse
Low Carbon Digital Ltd reserves the right to refuse or decline any assessment request at our sole discretion, without obligation to provide a reason.
6. Limitation of Liability
The free website assessment is provided for informational purposes only. Low Carbon Digital Ltd makes no warranties, express or implied, regarding the accuracy or completeness of any assessment. We accept no liability for any decisions made or actions taken based on assessment results. Use of this service is entirely at your own risk.
7. Your Rights
You can unsubscribe from marketing emails at any time using the unsubscribe link in any email we send. To request access to, correction of, or deletion of your data, contact us via our Website’s Contact Us page.
8. Data Storage
Your data is stored securely in our CRM system and is not sold or shared with third parties except where required to deliver our services.
9. Governing Law
These terms are governed by the laws of England and Wales.
